Rotman's Sales Club (Extract 13)


 

DEVELOP YOUR EMOTIONAL INTELLIGENCE

Your client is listening to you the same way you are listening to them!

Here’s what most people in sales or in any human-to-human interaction forget. While you are asking questions and listening to your client’s answers, to what they say and even deeper, to their tone of voice, their energy, their body language and reading how connected they are to you, how interested they are in what you have to say and how engaged they are with you….

THEY ARE DOING THE SAME WITH YOU!!!

How you show up matters. Remember, 93% of what you are communicating to your client has nothing to do with the words that come out of your mouth and every thing to do with what you don’t say.

Here’s a snap shot from my workshop with Rotman School of Business where I share what your clients are assessing and listening for when they meet you.

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